I brought my Hyundai Ionic 2018 hybrid to Ciocca Hyundai in Quakertown on April 1 for its 30,000 service. Since this was the midst of the COVID-19 issues, I sought both ease and safety. Though masked and gloved, I really did not want to go inside to the service waiting area. Thus I phoned in and asked if someone could meet me outside to take my car keys. It was a beautiful sunny day, and the Ciocca Service Advisor -- Louis -- quickly and efficiently obliged. At 82, I am not eager to take a lot of chances with my health or that of others in these challenging times! A relative from Quakertown picked me up so that I would not have to do any further waiting. She also drove me back when Louis called to say the car was ready just a few hours later. I know Ciocca offered transportation, but this also gave me a chance to get lovely ride and a few errands while my vehicle was superbly cared for. Not only was my car safe but I know, too, that Ciocca cares deeply about every customer's safety. How grateful I am! -- Mary Elizabeth O'Connor, Bethlehem PA
You did a great job on fixing the brake problem. however the key fob problem was never addressed and continues to drive me crazy. ( times out of 10 the car will not start right away or lock and I keep the fob in the house. I have to press the fob into the starter button several times to get it to start.
I receive notifications when maintenance is needed on my Santa Fe, and made an appointment for Friday, March 13, 2020. They always do a thorough check on my car at Ciocca Hyundai in Quakertown, PA, and I only needed a multi-point inspection at that time. I got my car back in plenty of time to do what I had planned in the afternoon.Great job as always! Thank you!
My buying experience was very good. I bought a used 2019 Armada and looked up its actual value on Edmunds. The fair pricing was spot on so I knew I wasn?t getting taken advantage of. Salesman Blake was a very nice guy and wasn?t high pressure. If he were I wouldn?t have purchased. My only negatives were maintenance tasks which weren?t taken care of during the certification inspection. I noticed the tires were never ever rotated and it seems it?s been 12K miles since the last oil change. I?ll have to call and see if that?ll be taken care of without cost to me or go against my extended warranty.